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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anne Marie Hicks

August 21, 2024

5  out of  5
rating by Anne Marie Hicks
"Very helpful and friendly. Very patient with questions and issues. Would not go anywhere else. I give them 5 stars"
We responded:
"Thank you so much for your kind words, Anne! We appreciate you so much!"
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Zackary mau

July 1, 2024

5  out of  5
rating by Zackary mau
"I've used this office for years for multiple insurance needs. Everyone is always friendly and professional. I always felt the care they have for me as a person rather than just another account number. I have called after accidents when I had no idea what to do or when a rental company went for the hard sell in extra insurance. Each time they calmly walked me through what could've been a stressful situation even though it wasn't directly their job. Highly recommended."
We responded:
"Zackary, thank you so much for these kind words. This means so much! We appreciate you and your business, and we look forward to continuing to serve you! Thank you again! "
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Terry

June 28, 2024

5  out of  5
rating by Terry
"Awesome business, very friendly and courteous staff."
We responded:
"We appreciate you! Thank you so much! "
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tonya stepp

June 14, 2024

5  out of  5
rating by tonya stepp
"Ashley and Steve are great! Just purchased a new car and Ashley made the prowess seamless! Highly recommend"
We responded:
"Thank you so much for your kind words, Tonya! We appreciate you! "
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jessica mosley

March 18, 2024

5  out of  5
rating by jessica mosley
"Absolutely wonderful Customer Service!! Thank you for always taking care of us!!"
We responded:
"We appreciate you, Jessica! Thank you for your kind words and business. We look forward to continuing to serve you! "
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Ronald Dykes

March 15, 2024

5  out of  5
rating by Ronald Dykes
"For many years Steve Sonneberger-State Farm Insurance agency has provided me with top notch customer service. The coverage options are comprehensive and tailored to fit my needs perfectly and they have always provided excellent protection for my home and vehicles. Steve, Laura and the rest of the staff are always responsive and helpful whenever I have questions or concerns. I highly recommend them to anyone looking for reliable coverage and exceptional service!"
We responded:
"Ronald, thank you so much for your kind words about our office. We pride ourselves on being there for our customers, so this means so much to us. We look forward to continuing to serve you and your family! "
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Natalia Kelly

December 29, 2023

5  out of  5
rating by Natalia Kelly
"I have been with this office for years now and I wouldn't go anywhere else! Every time that I call, walk in, or email, the entire staff is so welcoming and kind. They know me by name and truly try their best to get me the best deals and rates possible! I have auto, renters, and life insurance bundled through them, and I wouldn't have it any other way. They even sent me an amazon gift card when I was pregnant with my first baby! Shoutout to Kristy and Ashley. I truly love this office! ❤️"
We responded:
"Natalia, thank you so much for your kind words! We are so thankful for amazing clients like you. We look forward to continuing to serve you! "
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Noreen Riffe

December 28, 2023

5  out of  5
rating by Noreen Riffe
"Great customer service!!"
We responded:
"We pride ourselves on being there for our customers, so we appreciate this so much! Thank you Noreen! We look forward to continuing to serve you! "
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F Lavender

November 28, 2023

5  out of  5
rating by F Lavender
"Excellent at every aspect of meeting client needs. I've been with them for over 15 years and they have never failed meet expectations. Thank you for caring!"
We responded:
"We appreciate you so much, Frank! Thanks for being a loyal customer and for your kind words. We look forward to continuing to serve you and your family. "
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Seth Hale

September 14, 2023

5  out of  5
rating by Seth Hale
"As a contractor, I would have to say that Steve is one of the best if not the best in the Tri-cities area. I have watched Steve go out of his way to make sure his customers are cared for. He is empathetic and sincere with his customers. I wish more agents were like him. I have done work with multiple different insurance companies and the quality of his service convinced me that State Farm was the place to get the best possible protection for yourself, your property and your business. I use State Farm for my business and property insurance needs."
We responded:
"We cannot thank you enough for your kind words, Seth! We take pride in taking the best care of our customers, so this means so much to us especially from your perspective. Thank you so much! We look forward to continuing to serve you!"
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Kenneth Baker

August 19, 2023

5  out of  5
rating by Kenneth Baker
"Steve, Christy and the rest of the girls are just wonderful in this office!"
We responded:
"We appreciate you so much, Ken! Thank you for your kind words and for your business. We look forward to continuing to serve you and your family! Stop by and see us any time!"
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Susan Britton

August 9, 2023

5  out of  5
rating by Susan Britton
"I Love this State Farm branch. Anytime I call I actually get through, and Laura and Ashley are able to help with any questions or problems I have with my policy. They are always polite and friendly. Christmas Eve my sprinkler pipe froze and burst, flooding the front areas of my house. Steven took the time out of his holiday to call and give me a direct number to get ahold of him. Oh did I mention when I switch to State Farm and bundled my house and car insurance I saved over 128.00 dollars.. If you are looking to switch, you should really call these guys"
We responded:
"Susan, thank you so much for your kind words! We are so happy to have you here at our office, and we look forward to continuing to serve you in all of your insurance needs. We appreciate you so much! Thank you!"
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lockequa man

August 9, 2023

5  out of  5
rating by lockequa man
"While I did not get my insurance through them the willingness to help the agents provided was extraordinary. A shining beacon of customer service had I signed with them I know the customer service would've been phenomenal"
We responded:
"We appreciate this perspective so much! It means a lot to know that even though we weren't able to write your insurance, that you still had a pleasant experience with our office. We pride ourselves on great customer service, so this means so much. Thank you for your kind words, and definitely keep us in mind in the future for your insurance needs! Thank you again! "
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Preston Fowler

June 16, 2023

5  out of  5
rating by Preston Fowler
"Wouldn’t go elsewhere for insurance. The nicest people and always so helpful. Thank you for all you do for me"
We responded:
"We appreciate you so much, Preston! Thank you for your kind words. We look forward to continuing to serve you! "
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Maurice Butler

June 15, 2023

5  out of  5
rating by Maurice Butler
"Steve and his team Kristie, Ashley, Laura are the best. I’ve been with them for years because they give great customer service. My loan officer said they are the easiest agency to deal with. Quick, proficient, and professional. I would highly recommend this agency for all of your insurance and financial needs. Tell them Maurice sent you."
We responded:
"Maurice, we appreciate you and your kind words so much! We are so happy to have you at our office. We look forward to continuing to serve you. Thank you!"
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Jack Dempsey

June 9, 2023

5  out of  5
rating by Jack Dempsey
"We've been away from Johnson City for five years. Upon returning, one of our first orders' of business was re-connecting with Steve and his team. Getting reestablished with their office mates and State Farm took only minutes. They're readily accessible, friendly and always professionally focused! We're happy to be back in Tennessee with Sonneberger State Farm and his entire crew and where we know we're covered all around!"
We responded:
"Thanks so much for your kind words, Jack! We appreciate you, and we're glad you're back with us! "
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Vickie Munsey

May 6, 2023

5  out of  5
rating by Vickie Munsey
"I have been with the Steve Sonneberger State Farm Agency since 1996. Each time I have needed anything, the staff have been wonderful. They treat you with respect and kindness & are always willing to help in a very timely manner!"
We responded:
"Vickie, thank you so much for your kind words. We appreciate you, and we're always happy to help however we can! We look forward to continuing to serve you! Thanks again! "
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Douglas Hathaway

May 6, 2023

5  out of  5
rating by Douglas Hathaway
"Steve Sonneberger office is the best. All the office representatives does an awesome job every time that I am needing anything to deal with my personal and business issues. And time getting things completed for their customers, remarkable. Could not and would not ask for no other Insurance provider. My father had State Farm Insurance for as long as I can remember before his passing. Keep the the Great, Awesome,and Remarkable job. YOU ALL ARE THE BEST. Thank you, D.R. Hathaway"
We responded:
"Doug, thank you so much for your kind words! We appreciate you and look forward to continuing to serve you!"
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Brandy Miller

March 21, 2023

5  out of  5
rating by Brandy Miller
"State Farm is great, everyone is always kind and willing to help you and quick! Laura is always who I ask for to help with all my Insurance needs, home, cars, and life insurance policies, she truly is a great person and hard worker who always is on top of things and treats my family like her own❤️I would like to thank you Laura for all you do for my family!"
We responded:
"Brandy, thank you so much for this glowing review. Laura loves to help others, and we are so thankful to have her here at our office. I can't thank you enough for your kind words. We appreciate you!"
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Jen Rich

March 21, 2023

5  out of  5
rating by Jen Rich
"Absolutely the best. Steve and his staff have helped me with my insurance needs after relocating back to TN. Laura has been my contact. She is amazing! Super responsive and so knowledgeable! Don't hesitate to give them a call!"
We responded:
"We're thrilled to hear of your experience with Laura during your relocation. She is always happy to help others, and we love having her here at our office. We appreciate you, Jen! "
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Lisa Reece

February 23, 2023

5  out of  5
rating by Lisa Reece
"Awesome agency & customer service. Kristy is an absolute perfectionist!"
We responded:
"Thank you so much, Lisa! We appreciate you! Kristy is amazing, and we are so thankful for her!"
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Leigh-Ann Orren

January 24, 2023

5  out of  5
rating by Leigh-Ann Orren
"I’ve had insurance with Steve for years and couldn’t ask for a better agent. His entire staff is extremely helpful and genuinely the nicest group of people I’ve had the pleasure to get to know over the years."
We responded:
"We appreciate you so much, Leigh-Ann! Thank you for your kind words. We look forward to continuing to serve you! "
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Rachel Perrin

January 5, 2023

5  out of  5
rating by Rachel Perrin
"The staff at Steve Sonneberger's State Farm office are so kind and helpful! If I ever have any questions or concerns about my insurance, Ashley is always willing to help!"
We responded:
"We appreciate you, Rachel! Thank you for your kind words and for your business. We look forward to continuing to serve you! "
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Ashley Tipton

December 26, 2022

5  out of  5
rating by Ashley Tipton
"The staff are always helpful and a pleasure to work with, especially Laura. They go above and beyond to make sure their customers are taking care of. I have multiple policies with them and couldnt be happier!"
We responded:
"Ashley, thank you so much for your kind words. We appreciate you and look forward to continuing to serve you! "
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Lindsay Hatcher

December 9, 2022

5  out of  5
rating by Lindsay Hatcher
"Steve Sonneberger always goes above and beyond to make sure his clients have the best care! His staff is knowledgeable, helpful and friendly. I couldn’t find a better agent!"
We responded:
"Lindsay, thank you so much for your kind words! We appreciate you!"